Overdesk DocsYour queue arrives drafted.

Your team still sends every word.

Drafts

Replies drafted from your own docs and past answers, waiting unsent in your help desk.

Help Scout, Zendesk, Intercom and FreeScout.

Your documentation, past conversations, saved replies and the tools your team already writes in.

Whether drafting runs, where drafts land, and which conversations get flagged for a person.

Daily and weekly summaries of your queue, and deeper reads on what customers keep asking.

What runs on its own, when it runs, and how to pause or re-time it.

Reports in a channel, escalations as they happen, and answers about your queue on request.

How customer data is handled, encrypted, kept and erased.