Freemius

Connect Freemius and a draft can answer license questions with the customer's real license state: which plan they are on, whether it is active, when it renews and how many sites are in use. Overdesk only reads from Freemius. It never activates, deactivates or extends a license.

Customer context is part of the Pro and Scale plans, and of the free trial. See Overview for how lookups work.

What a draft can cite

• The customer's name, found by the address they wrote in from.
• Each license they hold: the product, the plan, its status, when it expires or renews, and how many sites are in use.
• The last four characters of the license key, enough for your team to confirm that the key a customer pasted is the one on their account. Overdesk keeps those four characters and discards the rest before anything reaches the draft.
• Their payment history: what they paid, when, and what was refunded.

Connect Freemius

Freemius issues one API token per product, so each product is connected with its own token.

1. In your Freemius dashboard, open the product, then Settings, then Keys, and copy the product ID and the API token from that page.
2. In Overdesk, open Integrations and choose Freemius.
3. Enter the Product ID (numbers only) and the API token, and click Connect.

Overdesk checks with Freemius that the token can read that product before saving anything, so a token paired with the wrong product ID is caught at the form.

Add or remove products

Once Freemius is connected, its page lists the products Overdesk reads under "Which products should Overdesk read?". Add another with its own Product ID and API token, then click Add product. One connection reads up to 10 products, and adding one needs no reconnecting.

Remove deletes that product's API token, and drafts stop citing its licenses and payments. Nothing in Freemius is touched. The last product cannot be removed this way: use Disconnect instead, which also deletes the stored tokens.